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Public Folder HelpDesk for Outlook |
With Public Folder HelpDesk support staff can collaborate on helpdesk tickets inside MS Outlook. Auto-create tickets from e-mail. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets stored in Outlook and in an Access or SQL database. Closed tickets retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. Works with Outlook 2000?2007, on Winsows XP or Vista. Version 9.
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